Rochester, NY – NYSEG and RG&E remind customers to be safe and ask for photo identification whenever anyone approaches them claiming to be a NYSEG or RG&E employee or agent working on behalf of the company. Customers should also not hesitate to ask for the name and phone number of a supervisor they can call to verify the person’s identity.

All NYSEG and RG&E employees carry photo identification.

Because of some recent complaints, customers are also reminded that:
• NYSEG and RG&E employees do not market energy door-to-door.
• NYSEG and RG&E field employees would never ask a customer for an account number or a bill.
• NYSEG and RG&E employees would never contact a customer and ask for an account number or any other personal information.