The Long-Term Care Ombudsman Program

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The Long-Term Care Ombudsman Program  (LTCOP) is designed to assist residents in long-term care facilities who have many questions or concerns about their rights as residents, the facility’s policies and procedures, etc. New York State Certified Volunteer Ombudsman visit an assigned facility a minimum of two hours a week to assist the elderly with these questions and concerns by educating the resident on these topics. The Ombudsman empowers the resident by encouraging them to speak for themselves. If a resident is uncomfortable with speaking with the facility staff, the Ombudsman advocates on their behalf and investigates into any issues that they may have. This volunteer role is essential to ensuring the residents receive quality care and quality living.

To continue to ensure these resident’s voices are heard we are asking those in the communities of Broome, Chenango, Tioga, and Delaware counties to volunteer to become a Certified Ombudsman. In the fall of 2015 the Ombudsman program was arranged into 15 regions. Due to this regional model our office absorbed both Chenango and Tioga counties’ programs and there is now a great need of Certified Volunteer Ombudsman in all counties. If you are interested in volunteering please feel free to contact our LTCOP Coordinators, Rebecca Bradley or Morgan White at Action for Older Persons  (607)-722-1251.

08/14/2016 - 7:00am