HEAP (Home Energy Assistance Program) provides energy assistance to low income households through payments to those households' fuel and/or utility suppliers.  This program also provides emergency assistance for repair or replacement of applicant- owned essential heating equipment and in fuel emergency situations.  This program includes a twenty-four hour hotline operational during the cold winter months to ensure that county residents have recourse in the event of an emergency when the department is  not open. 

Contact Number:  607.778.1100 This is the Assistance Program’s Contact Center number. After you dial that number you press 6 to speak to someone in the HEAP unit M-F between the hours of 11:00 AM - 3:00 PM. 

Fax:  607.778.8916

For after-hours emergencies, please call 911