HEAP (Home Energy Assistance Program) provides energy assistance to low income households through payments to those households' fuel and/or utility suppliers. This program also provides emergency assistance for repair or replacement of applicant- owned essential heating equipment and in fuel emergency situations. This program includes a twenty-four hour hotline operational during the cold winter months to ensure that county residents have recourse in the event of an emergency when the department is not open.
Contact Number: 607.778.1100 This is the Assistance Program’s Contact Center number. After you dial that number you press 8 to speak to someone in the HEAP unit M-F between the hours of 8:00 AM - 4:00 PM.
For after-hours emergencies, please call 911