The Thrive Program

Contact Number: 607.778.2700    

The Thrive Program was created to help families in need of support and services when the concerns do not warrant a call to the Statewide Central Register (SCR). We believe that families who are struggling should not have to go through the trauma of a Child Protective Services (CPS) investigation. The Thrive Program can provide linkage and referrals to programs and assistance with concrete supports to help families who need a hand up.

If you or a family you know of is struggling, please call The Thrive Program at (607) 778-2700.

Referrals can be made Monday through Friday from 8am to 4pm, except on major holidays. Referrals are accepted by phone (607-778-2700) or email Any referrals made after-hours will be addressed the next business day. Emergencies should be directed to local law enforcement or the SCR. Anyone can refer a family; however, anonymous referrals will not be accepted. 


Select this link to download the Referral Document

Once you fill out and complete the Referral Document, please email this back as an attachment to


Mandated reporters are required to report suspected child abuse or maltreatment when, in their professional capacity, they are presented with reasonable cause to suspect child abuse or maltreatment. The New York State Mandated Reporter Training was updated effective November 1, 2022, and will be required for all mandated reporters to complete by April 1, 2025.

This training provides every New York State Mandated Reporter with the knowledge and skills to be able to:

  • Effectively report child abuse or maltreatment/neglect to the New York Statewide Central Register for Child Abuse and Maltreatment
  • Evaluate situations to determine whether there is reasonable cause to suspect child abuse or maltreatment
  • Identify the physical and behavioral indicators commonly associated with child abuse and maltreatment

The New York State Office of Children and Family Services now offers FREE 24/7 online Mandated Reporter Training in Child Abuse and Neglect/Maltreatment Identification. You can register anytime at