Child Assistance Program (CAP)

Appointment Schedule:
Case managers schedule private appointments once eligibility for program has been determined.

Walk-in Schedule:
8:30am - 5:00pm daily for initial screening

Client Contact Number:
607.778.3075

Unit Description:
CAP/TOP is Broome County's transitional assistance program that employs intensive case management practices coupled with positive economic incentives to guide recipients entering the work force into a planned progression that will lead them into sustained economic self sufficiency. This is accomplished within 12-18 months of entering the program. The guiding philosophic ideals of CAP are employment, personal responsibility and self sufficiency.

Domestic Violence Liaison

Client Contact Number:
607.778.2712

Unit Description:

• Supervise the Family Type Homes for Adults within Broome County
• Investigate complaints of questionable boarding homes
• Screening and determining applicability of waivers for self-identified victims of domestic violence
• Referral and safety planning for domestic violence
• Participate in the local domestic violence prevention community

Fair Hearings

Appointment Schedule:
8:30am - 4:00pm

Walk-in Schedule:
Flexible

Client Contact Number:
607.778.2658

Unit Description:
Representative for agency hearings for Temporary Assistance, Food Stamps, Medical Assistance, HEAP, Welfare to Work, Medicaid and CASA. Preparation of Fair Hearing summaries, and compliance with Fair Hearing decisions. Provides client with agency conferences to resolve disputes regarding benefit issues.

Front End Detection System (FEDS)

Client Contact Number:
607.778.2519

Unit Description:
Case Integrity is a support unit for the agency. Broome County Security Division employees are assigned to this unit to review all public assistance applications prior to benefits being issued. FEDS is a mandated program that directs local districts to conduct pre-eligibility investigations on all applications of Safety Net and Family Assistance in accordance with a prescribed criterion.

Food Stamps

Appointment Schedule:
Applicants scheduled every weekday except Tuesdays

Walk-in Schedule:
Seen as they come in.

Client Contact Number:
607.778.3772

Unit Description:
Food Stamps is a federally funded program administered by Social Services for the United States Department of Agriculture (USDA). Eligibility is based on income and resource standards. This unit determines eligibility and ongoing eligibility for Food Stamps applicants and recipients and processes claims for Food Stamp overpayments.

Home Energy Assistance Program

Appointment Schedule:
8:30am or 1:00pm, daily except Tuesday morning

Client Contact Number:
607.778.2638

Unit Description:
Heap provides energy assistance to low income households through payments to those households' fuel and/or utility suppliers. This program also provides emergency assistance for repair or replacement of essential heating equipment and in fuel emergency situations. This program includes a twenty-four hour hotline from October through April of each year to ensure that county residents have recourse in the event of an emergency when the department is not open. Handle all referrals from utility company concerning at risk people facing shut-off.

Medicaid - Certification Unit

Appointment Schedule:
Monday, Wednesday. Thursday, Friday Afternoons.
   Screenings conducted M-F 8:30am - 5:00pm Except Tuesday Morning

Walk-in Schedule:
9:00am - 11:00am Thursdays Only

Client Contact Number:
607.778.2599

Unit Description:
Screenings of applicants for Medicaid Eligibility with follow-up certification appointment for final eligibility determination.

Medicaid - Nursing Home/Chronic Care

Appointment Schedule:
At applicant and worker's convenience

Client Contact Number:
607.778.2793

Unit Description:
Determines Medicaid eligibility for Nursing Home and Spousal Long Term Home Health Care with Waivered Services for Spousal Impoverishment cases.

Medicaid - Undercare Unit

Client Contact Number:
607.778.2604

Unit Description:
Determines ongoing eligibility for the Medical Assistance Program.

Staff Development:

Contact Number:
607.778.2621

Unit Description:
Arranges for or provides training as needed for all employees of the department and provides facilitation of all aspects of Organizational Development including:

Planning:
Central control point and coordination for the DSS Process Re-engineering effort. Central repository for all DSS process flowcharts, desk procedures and policy/procedures manuals specific to DSS.

Manage the grant writing efforts of the department. Includes grant-seeking and grant-writing to secure additional resources.

Volunteer Services:
Supports and supplements the work of the organization by recruiting volunteers to meet specific organizational needs.

Temporary Assistance - Clerical Support

Unit Description:
Provides county agencies with client identification numbers and Medicaid eligibility dates. The staff does all typing for the Temporary Assistance unit and secures all benefit cards for the Temporary Assistance Examiners.

Temporary Assistance - Eligibility Unit

Appointment Schedule:
Mon., Weds., Thurs., Fri. (Mornings)

Walk-in Schedule:
Mon. and Thurs. 1:00pm - 4:00pm

Unit Description:
Primary responsibility for determining eligibility for Cash Assistance, Food Stamps, and Medical Assistance. While cases are pending determination, we assist clients with any unmet need of housing, food, medical assistance, etc. Established procedures are in place to allow clients to access services from other departments in order to maintain or establish their self-sufficiency.

Temporary Assistance - Family Assistance & Safety Net

Walk-in Schedule:
Mon. and Thurs. 1:00pm - 4:00pm

Unit Description:
The Family Assistance and Safety Net unit is responsible for the administration of Temporary Assistance benefits. The workers manage the ongoing assistance cases and provide Cash Assistance, Food Stamps, and Medical Assistance and HEAP. Staff assist clients with emergencies and helps promote the goal of self-sufficiency through employment.

Temporary Assistance Services (Front Desk)

Appointment Schedule:
Anytime (except Tuesday morning)

Walk-in Schedule:
Anytime (except Tuesday morning)

Client Contact Number:
607.778.2618

Unit Description:

• Screen all temporary assistance applications for immediate need and schedule eligibility interview when necessary.
• Short term emergency services for Supplemental Security Income and Social Security recipients and persons who are employed.
• Expedited issuance of Food Stamps.

Welfare to Work (WTW) - Main Street

Appointment Schedule:
By individual staff

Walk-in Schedule:
8:30am - 5:00pm

Client Contact Number:
607.778.2633

Unit Description:
Provides employment services including assessment, employment planning, job readiness classes, workfare, job placement, and case management for Safety Net recipients. Also processes employment related case actions, including sanctions for Temporary Assistance recipients and Safety Net case loads.

Welfare to Work (WTW) - Workforce NY (Front Street)

Appointment Schedule:
By individual staff

Walk-in Schedule:
8:30am - 5:00pm (other hours available by appointment)

Client Contact Number:
607.778.3096

Unit Description:
Provides employment services including assessment, employment planning, job readiness classes, workfare, job placement, and case management for Temporary Assistance recipients.